Position Title: Client Support Tech

This role will be responsible for the overall direction, coordination, implementation, execution, control and completion of specific client projects, technology management and on-site event installation/dismantlement, while ensuring consistency with client product/service needs and company strategy, commitments and goals.

• Project manage several jobs at once, coordinate day-to-day details, meet critical deadlines and show dates, service existing and new customers
• Perform set-up/tear-down of trade show exhibit materials at client events, including evenings and weekends during approximately 30% of the year
• Manage technology components of projects to ensure proper function in advance of events
• Meet and confer with clients to discuss and guide product selection, design concepts and sample layouts based on knowledge of client objectives
• Provide standard and custom estimates in specification with all current contracts, and work with customers through the discovery process
• Identify resources needed and assign individual and/or vendor responsibilities for job orchestration
• Create and execute client project work plans from invoice to purchase orders to finished product
• Meticulously review client artwork and deliverables prepared by vendor/designer/fabrication team before passing to client; requires frequent usage and knowledge of the Adobe Suite
• Communicate project status regularly to client, president, team members and other relevant stakeholders and involved parties, with a focus on customer satisfaction
• Manage, track and report on incoming & outgoing client exhibit material/promotional items (inventory), as well as general logistics & shipments for clients
• Maintain detailed project documentation, along with digital documents, ensuring project records are complete, current and archived appropriately
• Coordinate in-house and/or external production of displays/graphics
• Oversee quality control of product and service throughout the job life cycle
• Perform general admin duties such as phones, greeting showroom walk-ins & receiving packages

• Assist in the facilitation of Purpose1’s social media/marketing efforts
• Attend networking groups to gain new business relationships & insight on role objectives/challenges
• Manage and maintain internal IT changes and challenges as they arise
• Perform occasional graphic finishing and hands-on production tasks
• Learn and become familiar with various product offerings of company & maintain vendor relations

Key Competencies/Qualifications:
• Creativity, Flexibility, Attention to Detail, Deadline-Oriented
• 1-2 years of direct work experience in a project management capacity, including all aspects of process development and execution
• Strong written and oral communication skills and interpersonal skills
• Customer service, networking and customer focus skills a MUST
• Experience with the Adobe Suite (particularly Photoshop and Illustrator)
• Knowledge of general Information Technology
• Familiarity with a Customer Resource Management System (CRM)
• Experience at working both independently and in a team-oriented, collaborative environment
• Must demonstrate strong capabilities in the ability to handle multiple projects at any given time
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
• Comfort in adapting to role as needed to meet changing requirements of each job
• Reacting promptly and efficiently to shifting priorities, project adjustments, alterations and timelines through analytical problem-solving
• Ability to elicit cooperation from a variety of sources, including upper management, clients & vendors
• Adept at conducting research into project-related issues and products
• Effectively applies Purpose1’s methodology and enforces project standards
• Tracking and reporting individual hours and expenses on a weekly basis
• Ensure timely and accurate invoicing, and monitor receivables for each project
• Follows up with clients, when necessary, regarding past due invoices
• Minimizes our exposure and risk on all projects

Work Conditions:
• Please note that this role that requires working on weekends (one or both days), during as much as 30% of the year
• Overtime work outside business hours may be required to meet project deadlines
• Sitting for extended periods of time using a desktop computer
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices
• Physically able to participate in training sessions, presentations, and meetings. Performing some warehouse duties which may include but are not limited to: lifting, packing/unpacking shipments, fabrication of products or deliverables, both small and large
• Some local travel may be required to facilitate product delivery or to meet with clients, stakeholders or off-site personnel/management

Please send resumes & references to info@purpose1.com