Have questions about our services? We’re here to help! Below are some of the questions our clients ask most frequently. To see the answers, click the + next to the question. If you can’t find what you need, give us a call at 1-800-318-9070.
Do you offer support with design, or can we provide production-ready artwork?
Our design team can work with you to create fresh original graphics while maintaining corporate branding standards. We also accept client-produced production-ready art, including from third-party designers.
What file type(s) should I provide?
If the design includes images, an Adobe Photoshop (.psd) file at 100 dpi would be ideal.
If the file is primarily made up of logo(s) and copy, an .eps or .ai vector file from Adobe Illustrator is preferred, with all images embedded and fonts converted to outlines. These file types are required to achieve the best finished print quality.
While Canva and PowerPoint are great for on-screen presentations, they are not sufficient for large-format graphic production.
Will I have the opportunity to provide feedback?
If Purpose1 is leading the design process, what is the client responsible for providing?
How much does an exhibit cost?
What is your lead time?
Should I consider lighting?
Does my display need flooring?
Where can I see samples of your exhibits?
What is drayage?
Drayage refers to the process of transporting, handling, and delivering exhibit materials and goods from the loading dock or storage area of a trade show venue to the assigned booth space and back to the loading area after the event is over. The service is typically provided by the trade show’s official contractor, also known as the general service contractor or decorator.
Drayage services include storing empty crates and boxes during the show. Costs associated with drayage often are based on the weight of the materials, the way they are packaged and the type of content, such as consumable items that will not be shipped back to the destination of origin post show.
Do I have to set up the display myself?
Check the venue’s rules to determine who may set up your display.
We offer complimentary staging of all new displays at our facility for as many of your team members as you’d like to attend and provide set-up instructions as well.
We also offer white-glove installation and dismantle (I&D) services so you and your team can focus on your customers instead of exhibit set-up.